With your payment/purchase, you agree to all shop policies so please review carefully.
I require payment before creating/shipping any items because a lot of work goes into each piece. I accept PayPal, Credit Cards, and Etsy Gift Cards.
All Canadian orders ship with Canada post and can take up to 2 weeks for delivery.
All orders to the USA and EU ship through DHL Express 1 to 3 day delivery (not including processing time).
This is not a guaranteed delivery as customs may decide to hold your package for a couple days for whatever reason, unfortunately there are no refunds for a late package, I urge you to order early to ensure your package arrives on time, 99% of the time delivery is next day to USA and 3 days to the EU.
I am not responsible for any Customs or duty fee's that may incur.
But please contact me if you have any problems with your order.
All of my work is for you, my customers and I want you to be 100% satisfied. If you have any problems contact me and I will work to find a solution. Please contact us BEFORE you leave any feedback so I may work with you to come to a acceptable solution.
I do not offer refunds or exchanges on my products.
If you need your item for a specific date, please message me first to see if it is possible.
*Please note* Due to variations of computer screens, there may be a slight difference in color of the photo shown and actual item.
Custom Orders :
I am always open and willing to custom orders. Please message me about size, color, fabric and occasion you wish them for and I will let you know what I can do.
Pricing varies on sizing, materials, and quantity. After first two conversations I should be able to give a approximate quote.
Allow for 5-10 days for small custom work, (2-3 weeks for large orders)
Thank you ~ StoneyCreekBoutique
I advise my customers to please never leave a young child unattended while using my products. Some of my products may contain small parts that could potentially become a choking hazard. By placing an order you agree that Stoney Creek Boutique accepts no liability for use, misuse or lack of supervision while using my products.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of both physical and digital security measures when a user has provided their personal information to us, and to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
CASL- Canadian Anti-Spam Legislation
We comply with the Canadian Federal government CASL ACT. You will always be asked to Opt-In to receive our email communications. You can always Opt Out or unsubscribe from receiving any email communication from us at any time in the future. We will not sell, rent, or trade your email address to any unaffiliated third party without your express permission.
GDPR (General Data Protection Regulation) - European Union
Stoneycreekboutique will always comply with the full rights afforded to those EU citizens as stipulated in the regulation. As a data processor, we recognize your individual rights:
Right of access: You may know exactly what information is held about you and how we process it.
Right of rectification: You can have your personal data amended, corrected or updated if they are inaccurate or incomplete.
Right to erasure: Recognizing your “right to be forgotten”, upon your explicit request we will immediately delete and remove from our system your personal information without asking for any justification.
Right to data portability: You can retain and reuse your personal data for your own purpose.
Right to restrict processing: You can request that we suppress processing your data.
Right to object: You are entitled to object to your personal data being used for whatever purpose.
Right of automated decision making and profiling: You are protected against the risk that a potentially damaging decision is made without human intervention. For instance, you can choose not to be the subject of a decision that is based on automated processing.
If you are a European Resident and feel we have inadvertently collected your personal information, or you voluntarily submitted such information to us, and wish to exercise either of these rights listed above, please do not hesitate in contacting us at email@example.com, and use the Subject Line – GDPR request.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.